Unlock Cell Phone - Terms & Conditions

IMPORTANT

You will be granted FULL refund if unlock code is not found at our supplier's database. Refund of your full purchase amount without any fees and within 48H (no coupon: 100% money refund!).
In case of trouble, for any claim about unlocking issue to be considered, please be sure you have provided correct information as follow:

You have supplied correct details about handset (IMEI number, exact Model, Original Country/Service Provider)
Your phone model is listed in the Supported Models
You have not used up the attempt counter limit by entering wrong codes previously

Notice: if you have entered wrong codes in your phone previously, do not use this service. Our codes are 100% correct and will unlock your phone, as long as you have not used up too many attempts by entering wrong codes. In this case, no refunds will be given.

You must provide correct and accurate information on your handset, double check the IMEI number!
When Selecting Network, please choose original carrier (the phone is CURRENTLY LOCKED TO)
DO NOT select the provider you intend to use, but the provider who has setup original restriction
No Refund will be given if you you have previously attempted to unlock device by entering too many wrong codes

Terms & Conditions

Delivery

TIME TO DELIVER SERVICE is usually 1 - 2 days, BUSINESS DAYS. The service starts from the moment the order has been paid and confirmed.
TIME TO DELIVER SERVICE should only be considered as an estimate of how long a service should be delivered. Full Money Back Guarantee does not apply to delays in delivery if the service is delivered later than expected.
We ensure the fastest delivery time from our side, we will always do our best to release all orders as soon as possible.

Guarantees

Customers acknowledge and agree that in case of non-functioning code or any trouble while entering the unlock code, our Customer Service will endeavor to solve any problem a customer may have while attempting to use our service. Customer should ask for support and we will put all our effort to find out a solution, either by providing a new unlock code if a mistake is established on our side, either to provide guidelines on how to enter the code. Successful unlocking lies solely with the customer and any refund is considered only in case of unavailable code.

Unlock codes are delivered via internet browser. Customers will be automatically alerted via email to any change of status to their order. Customers should refer to specific details on delivery times of unlock codes before placing their order.
We cannot guarantee that our service will enable the target handset to operate on any specific network. Certain handsets will only work on certain networks because of different GSM frequencies.

Refund Policy

Refund will be completed using the same payment method customer has selected while checkout (Paypal or Google Checkout), without any fee from our side. Your account will get Full Money back.
Once the order has been submitted and paid, it's is IMPOSSIBLE TO CANCEL CONFIRMED ORDERS. Customers must wait till the whole process ends up by unlock code release.
We reserves the right to seek further evidence to support the customers claim that the codes did not unlock their mobile phone.
Full money back guarantee DOES NOT apply if message received when attempting to unlock handset is reveal "Too Many Tries" or "Too Many Attempts".
For a refund to be provided, customers must prove that their codes have failed by providing a detailed VIDEO PROOF* of the procedure they followed and any error messages they received. This Video must state any information that customer has provided as well as the accurate provided code failing on device screen.

Money Back Guarantee does not apply where customer has sought an alternative unlocking solution before properly and fully receiving the service ordered from us.

To claim against the full money back guarantee, a customer must inform us of their failed unlock attempt within 48 hours of receipt of their instructions. We are unable to provide refunds if the customer does not contact us within this time period.
In any case, no refund will be possible after 50 days of received payment.
It is the Customer’s responsibility to provide correct data. No refunds shall be given for incorrect data supplied. However, we may choose to re-generate codes for free or at a nominal additional charge if a genuine mistake has been made. *VIDEO PROOF MUST match all following criteria:
You must type *#06# (or any other way of displaying the IMEI on the phone's LCD) on the keypad then wait 5-10 seconds until we can clearly see and read the IMEI of the phone displayed.
If a Network has been provided, the carrier logo the phone is locked to should be visible.
Insert, in the phone, a SIM card which is not currently accepted by the phone. Wait 5 seconds until we can clearly see and read the message displayed by the phone.
Enter the code received by the server, VERY SLOWLY, and the keys being pressed (or touched) must be clearly seen in the video as the code is entered into the phone. If you get an error message, wait 5 seconds so we can clearly see this message
Make sure the video is focused and the codes, messages, IMEI are all visible on the phone's display, otherwise your video won't be accepted.